Storefront / Privacy Policy

Privacy Policy.

Last Updated · February 1, 2025
This Privacy Policy describes how Cloud X NRT, Inc, headquartered at 101 N Main St, Lakeport, CA 95453, United States, collects, uses, retains, and protects personal information obtained through this website (coastalinves.shop) and through our retail operations. By using this website or providing information to us, you acknowledge the practices described below.

1. Scope of This Policy

This policy applies to personal information collected from visitors to this website, customers of our retail departments, individuals who contact us by email or telephone, and recipients of our mail-order services. It does not apply to third-party websites or services linked from this site, which are governed by their own privacy policies.

2. Information We Collect

2.1 Information You Provide

  • Contact details: name, email address, telephone number, and mailing address provided through our contact form, by email, or at the counter.
  • Order and inquiry content: product inquiries, special orders, mail-order requests, consignment details, and correspondence.
  • Transaction information: purchase history, delivery details, and payment method identifiers (payment card data is processed by our payment processor and is not stored by us).

2.2 Age Verification Information

Certain departments — tobacco, vape, cannabis, CBD, and fireworks retail — require age verification under California law. Identification presented at the counter is inspected for verification purposes; we do not retain copies of identification documents except where retention is required by law or regulation.

2.3 Information Collected Automatically

  • Technical data: IP address, browser type and version, device information, referring URLs, and pages visited.
  • Usage data: date and time of visits, pages viewed, and navigation paths through the site.

3. How We Use Information

  • Responding to inquiries, counter slips, and special-order requests;
  • Processing purchases, mail orders, consignments, and memorial consultations;
  • Complying with age-verification, licensing, and record-keeping obligations for regulated retail;
  • Maintaining transaction, warranty, and customer-service records;
  • Complying with legal, tax, and regulatory obligations;
  • Protecting the security and integrity of our website and operations.

We do not sell personal information, and we do not use information submitted through this website for automated decision-making or profiling.

4. How We Share Information

We share personal information only in the following circumstances:

  • Service providers: vendors that perform functions on our behalf — website hosting, email delivery, payment processing, and shipping — under obligations to protect the information;
  • Regulatory compliance: where disclosure is required for licensed retail categories, including state reporting obligations applicable to regulated products;
  • Legal obligations: when required by law, legal process, or enforceable government request;
  • Protection of rights: when necessary to protect the rights, property, or safety of Cloud X NRT, Inc, our customers, or others;
  • Business transfers: in connection with a merger, sale, or reorganization of the company, subject to continued protection of the information.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory retention requirements applicable to licensed retail categories. Information that is no longer required is securely destroyed or anonymized.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Access to customer information is limited to personnel who need it to perform their duties. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

This website may use cookies and similar technologies for essential functionality and aggregate usage analysis. You may configure your browser to refuse cookies; core site content remains accessible without them. We do not use cookies to track you across other websites.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • The right to request access to the personal information we hold about you;
  • The right to request correction of inaccurate information;
  • The right to request deletion, subject to legal retention obligations — including mandatory records for regulated retail;
  • The right to object to or restrict certain processing;
  • For California residents, the rights provided under the California Consumer Privacy Act (CCPA), as amended, including the rights to know, delete, and correct, and the right not to be discriminated against for exercising these rights.

To exercise these rights, contact us at e.johnson@coastalinves.shop or +1 329 221 9686. We will verify your request and respond within the time required by applicable law.

9. Children's Privacy

Our website and retail operations are directed to adults. Age-restricted departments serve only customers who satisfy the applicable legal minimum age. We do not knowingly collect personal information from children under 13; if we learn that we have, we will delete it promptly.

10. Third-Party Links

This website may link to third-party websites for convenience. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

Questions or requests regarding this Privacy Policy may be directed to: